Refund Policy

At ANVSA, we strive to ensure complete satisfaction with your donations and contributions. However, we understand that situations may arise where refunds are necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. Eligibility for Refunds

• Donations: Refunds for donations will be considered on a case-by-case basis. Requests for refunds must be made within 30 days of the donation date.
• Campaign Contributions: Refunds for contributions made towards specific campaigns will only be considered if the campaign fails to meet its goal or is canceled.

2. Requesting a Refund

• Contact Us: To request a refund, please contact us at support@anvsa.org with your donation details, including the date, amount, and reason for the refund request.
• Verification: We may require additional information to verify your donation and process your request.

3. Processing Refunds

• Review: Each refund request will be reviewed and evaluated by our team. We will notify you of the outcome within 14 business days.
• Refund Method: Approved refunds will be issued using the original payment method. Please allow up to 10 business days for the refund to appear in your account.

4. Non-Refundable Situations

• Completed Projects: Donations made towards completed projects or campaigns are non-refundable.
• Tax Benefits: Donations for which tax benefits have been claimed cannot be refunded.

5. Administrative Fees

• Deductions: In some cases, administrative fees or processing charges may be deducted from the refund amount. You will be informed of any such deductions in advance.

6. Recurring Donations

• Cancellation: If you have set up recurring donations and wish to cancel future payments, please contact us at least 10 business days before the next scheduled payment.
• Refunds: Refunds for past recurring donations will be handled in accordance with this policy.

7. Event Registrations

• Refunds: Refunds for event registrations will be granted if the event is canceled or rescheduled. Requests for refunds must be made within 14 days of the event cancellation notice.
• Non-Attendance: Refunds will not be provided for non-attendance unless the event is canceled or rescheduled.

8. Dispute Resolution

• Resolution Process: In the event of a dispute regarding a refund, we will work with you to resolve the issue amicably. If a resolution cannot be reached, the matter may be escalated to our senior management.

9. Changes to This Policy

• Updates: We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website, and the most current version will apply to all donations and contributions.

10. Contact Information

• Assistance: For any questions or concerns regarding our Refund Policy, please contact us at support@anvsa.org . We are here to assist you and ensure a positive experience with our organization.

Thank you for your support and understanding. At ANVSA, we are committed to transparency and integrity in all our fundraising efforts. Your contributions make a significant impact, and we appreciate your trust in our mission.